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| Director General National Emergency Management Agency (NEMA), Mrs Zubaida Umar, in a group photograph with staff and management team members shortly after an interactive session with staff and sensitization programme on Customer Care Management held in Abuja on Thursday 26th June, 2025. |
The National Emergency Management Agency (NEMA) Servicom unit, operating under the Department of Special Duties, recently convened an engaging sensitization workshop focused on enhancing customer care management.
This initiative brought together staff members from various departments to strengthen their skills in delivering exceptional service and improving stakeholder engagement.
The workshop aimed to equip NEMA personnel with practical strategies and best practices in customer care, ensuring that the agency continues to meet the highest standards of responsiveness and professionalism.
By fostering a culture of empathy and effective communication, the Servicom unit is driving a renewed commitment to excellent service delivery throughout the organization.
The event, according to a press release signed by Manzo Ezekiel, Head, NEMA Press Unit, was held at Merit House and chaired by the Director General of NEMA, Mrs. Zubaida Umar, with Directors and staff of Headquarters and Abuja Operations Office in attendance.
In her remarks, Mrs. Zubaida Umar expressed deep gratitude to NEMA staff for their tireless efforts and unwavering commitment to the agency’s mandate. She emphasized the central role staff play in serving the public and the utmost importance of ensuring that interactions with stakeholders and victims of disasters are conducted with professionalism and courtesy.
The Director General also pointed out the need to serve citizens in distress with dedication and professionalism, highlighting the critical role NEMA plays in aligning its activities with Servicom values.
Mrs. Zubaida Umar also used the opportunity to highlight recent milestones achieved by the agency in staff welfare and career development.
Reaffirming the agency’s commitment to staff capacity enhancement, Mrs. Zubaida Umar cited ongoing efforts to broaden training opportunities and build institutional capabilities. She encouraged staff to make the best use of these platforms to deepen their knowledge, hone their skills, and continue to deliver excellent service to the nation.
In her goodwill remarks, Mrs. Ngozi Akinbodewa, Head of Operations, Servicom, commended NEMA and its leadership for their proactive approach to Servicom issues. She expressed satisfaction with the agency’s focus on customer care and service excellence, describing it as a model for other institutions to emulate.
The workshop featured interactive sessions,and expert presentations aimed at fostering a customer-centric culture within the agency. It concluded with a renewed sense of motivation among staff and a collective commitment to upholding the highest standards of service and professionalism across NEMA, in line with Servicom values.
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