NNPC Retail Limited has promptly addressed a recent case of misconduct involving a pump attendant at its Ikorodu filling station in Lagos.
The incident, which was widely circulated on social media, showed the attendant attempting to deceive a customer.
Following a thorough investigation, NNPC Retail confirmed the authenticity of the incident and moved quickly to uphold its commitment to integrity and excellent customer service.
In response, the company announced the immediate dismissal of the pump attendant involved. Additionally, the Station Manager at the Ikorodu location has been suspended pending further review, and the dealer has received a formal warning letter in accordance with NNPC Retail’s sanction policy.
NNPC Retail emphasized that such behaviour is unacceptable and not reflective of its values of transparency and customer respect. The company appreciated the public’s vigilance in bringing the matter to light and reiterated its call for customers to report any irregularities via official customer service channels.
This decisive action underscores NNPC Retail’s ongoing dedication to enforcing strict operational standards and ensuring high-quality service across its entire network of filling stations nationwide, the company said in a press statement.
Below is the full text of the statement:
“The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.
“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid:
• The pump attendant involved has been disengaged.
• The Station Manager has been suspended.
• A formal warning letter has been issued to the dealer.
“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action.
“The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations.”
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