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| Engr. Abisoye Coker-Odusote |
The National Identity Management Commission (NIMC) has launched two game-changing digital support channels to make NIN enquiries quicker and easier for Nigerians and legal residents.
In a press release signed by Kayode Adegoke (Ph.D.), Head of the Corporate Communications Unit, NIMC highlighted these innovations as key steps in its digital transformation drive under Director-General/CEO Engr. Abisoye Coker-Odusote.
Now live: a seamless Live Chat feature on the official NIMC website and an official WhatsApp support platform, delivering real-time responses and hassle-free assistance.
Members of the public, the statement explains, can now connect with NIMC through:
• Live Chat Support on the official NIMC website: www.nimc.gov.ng
• Official NIMC WhatsApp Support Line: +234 701 566 6971
The initiative, according to the statement, reflects the commission’s commitment to service innovation, citizen-centered engagement, and efficient identity management service delivery in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu GCFR, aimed at improving public sector efficiency and enhancing access to government services through technology-driven solutions.
“The newly introduced platforms are designed to provide prompt responses to enquiries, real-time guidance, and improved customer interaction from anywhere and at any time, reducing the need for physical visits while enhancing user experience and operational efficiency, the statement said.
It adds: “Under the visionary leadership of Engr. Abisoye Coker-Odusote, NIMC continues to implement strategic reforms and innovative digital solutions focused on expanding access, strengthening public trust, and improving service delivery for all Nigerians and legal residents.
“The Commission encourages the public to take advantage of these official communication platforms for verified information, prompt assistance, and updates regarding NIN services and other identity management matters.
“NIMC further advises citizens to remain vigilant and engage only through its official communication channels to avoid misinformation and fraudulent activities.”
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