Air Peace, Nigeria’s and West Africa’s largest carrier, has apologised to passengers affected by recent flight delays and cancellations, citing a mix of operational, technical and safety-related issues.
In a statement, Chief Operating Officer Toyin Olajide said the disruptions stemmed from several separate incidents: a false fire alarm that temporarily grounded one aircraft; adverse weather that forced diversions and schedule delays; a bird strike that kept another plane out of service for several days; technical faults that required mandatory inspections and maintenance; and occasional delays in aviation fuel availability.
Olajide acknowledged the inconvenience caused to travellers and expressed the airline’s regret for the impact on passengers’ plans.
“While some of these circumstances were beyond our immediate control, we acknowledge the impact they have had on our passengers,” she said.
She said Air Peace was focused on managing the challenges responsibly, minimising disruption and ensuring that passengers were not left to bear the consequences of operational challenges.
The COO, however, made it clear that the airline would not compromise safety in an attempt to keep to schedule.
“Air Peace will never compromise safety in an attempt to adhere to a schedule. In Air Peace, safety remains our highest priority. We will NEVER compromise the safety of our passengers, crew and aircraft,” she said.
According to Olajide, an aircraft would not be released for service until the airline’s technical teams and all relevant safety procedures were satisfied that it was safe to fly.
She added that where weather, technical conditions, a bird strike or any other safety-related circumstance required an aircraft to remain on the ground, that decision would always take precedence over operational convenience.
Olajide said the airline was taking immediate steps to stabilise its operations, strengthen its contingency measures and improve communication and responsiveness whenever unforeseen challenges arise.
She reaffirmed Air Peace’s commitment to providing safe, dependable and increasingly seamless air travel, while earning the trust and confidence of the flying public.
“To every passenger who has been inconvenienced, kept waiting, had a journey disrupted or had to rearrange important plans because of these operational challenges, we sincerely apologise,” she said.
Olajide also appreciated passengers for their patience and understanding, assuring them that Air Peace remained committed to giving them the quality, reliability and service experience they deserve.
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