By Williams Ago.
The Nigerian Communications Commission (NCC) has reaffirmed its dedication to guaranteeing the satisfaction of telecommunication consumers and safeguarding their rights.
Dr. Aminu Maida, the Executive Vice Chairman/CEO of NCC, emphasized this commitment during the celebration of the Commission's special day at the 45th Kaduna International Trade Fare. He highlighted that this initiative aims to foster economic growth by nurturing local content development.
The trade fare is organized by the Kaduna Chamber of Commerce, Industry, Mines and Agriculture (KADCCIMA).
Dr. Maida said the committment is borne out of the Commission's desire to promote economic growth through development of local content.
According to him, "we must address the challenges faced by consumers and NCC is committed to protecting their rights while ensuring their satisfaction.
"We therefore encourage businesses and service providers to prioritize customer satisfaction and uphold the highest standards of service delivery,” he emphasized.
"We therefore encourage businesses and service providers to prioritize customer satisfaction and uphold the highest standards of service delivery," he stressed.
He said, with the Commission's keen interest and commitment to consumer protection, "the NCC has implemented measures to safeguard the interest of consumers and businesses alike.
"We have established a robust regulatory framework that promotes transparency, quality of service, and fair competition.
"Additionally, we have set up channels for consumer redress, ensuring that consumers can resolve disputes in a timely and efficient manner.
"We have also established seamless programs that will Protect, Inform and Educate (PIE Mandate) telecom consumers through various consumer-centric initiatives," he stated.
He outlined some of these initiatives to include, but not limited to; consumer education outreach programmes on radio, television, in town/village halls and market squares.
Others are, consumers complaints management; development of the Do-Not-Disturb (DND) 2442 Short Code; development of Mobile Number Portability (MNP); partnership with law enforcement agencies to protect telecom infrastructure and campaign against sales & buying of pre-registered SIM cards.
Some other initiatives are: direction on roll-over of data; telecom consumer assistance, resolution and enquiries (TELCARE) desk at the Nnamdi Azikiwe International Airport Abuja; harmonized short codes and campaign on National Identification Number – Subscriber Identification Module (NIN-SIM) linkage.
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