Nigeria’s telecom sector is ramping up infrastructure and customer redress, the Nigerian Communications Commission (NCC) has confirmed.
At its 109th Board Meeting on May 25, 2026, the NCC said mobile network operators will deploy more than 12,000 new coverage and capacity sites across the country, with over 5,000 of those already completed.
The expansion aims to boost service quality and extend network reach nationwide.
The commission added that operators have extended fibre connectivity to more than 700 sites. Colocation and infrastructure-sharing firms have also upgraded equipment at over 2,000 Base Transceiver Stations (BTS) to reinforce network resilience and improve quality of service.
The NCC described the build-out as evidence of the industry’s commitment to better coverage, capacity, and customer experience.
On consumer protection, the NCC reported that over 75 million subscribers have received compensation after the regulator ordered operators to provide redress where service standards fell short. The commission said compliance by operators has been substantial and that it is independently verifying claims to ensure all eligible users get what they’re owed.
However, the NCC voiced concern about partial compliance by tower companies (TowerCos) with directives to channel regulatory fines back into infrastructure upgrades via escrow accounts. The regulator stressed full adherence is essential to secure sustainable network improvements.
The commission also flagged rising broadband demand as a growing strain on existing networks.
Fibre-to-the-Home (FTTH) subscriptions jumped from 84,141 in Q4 2025 to 210,065 by the end of the next quarter, the NCC said, underscoring faster uptake of fixed broadband services. The regulator noted that accelerating fibre rollout is essential to ease pressure on mobile networks, lower connectivity costs, and raise overall service quality.
The NCC also warned that vandalism of telecom infrastructure remains a serious problem despite its classification as Critical National Information Infrastructure (CNII). To counter this, the commission is considering a Communications Industry Security Trust Fund and deeper collaboration with stakeholders to protect assets and support rapid repairs.
The commission reiterated its commitment to building a resilient, inclusive communications sector that will back Nigeria’s digital transformation and the federal government’s $1 trillion economy objective.
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